Eastern Standard Home Services
Privacy policy
Last updated September 9, 2026
Who we are
Eastern Standard Home Services (“we,” “us”) provides construction, home management, and the Home Profile app at myhome.eshomeserv.com. This policy covers that app, including text messages used to sign in. Company address: 99A Street, Boston, MA 02127. Contact: contact@eshomeserv.com, (781) 349-7199.
Information we collect
We collect the information needed to run your Home Profile and to authenticate you: name, email, mobile number, property address, home records you or our staff enter (equipment, jobs, files), and login activity. Staff accounts use a company Google login (@eshomeserv.com).
Text messages (login codes)
If you are a client user, we may text a one-time 6-digit code to the mobile number you opt in with so you can sign in, set a password, or reset a forgotten password. Opt in on https://myhome.eshomeserv.com/sms, with our staff, or in My Account. Codes expire quickly and can be used once. We send a code only after you start that action. We do not use that number for marketing. Message frequency is a few messages per login or password event. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS program terms: https://myhome.eshomeserv.com/terms
How we share it
We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Login texts are sent through Twilio, a standard business messaging provider, so the code can be delivered to your phone. Hosting and database providers store the app. We share information with our staff only as needed to serve your home, and when the law requires it.
Your choices
Reply STOP to opt out of login texts, or HELP for help. You can update or remove your mobile number in My Account, or ask us at contact@eshomeserv.com. Opting out of texts means you will need another way to complete client login. You may request access, correction, or deletion of your account by emailing us.
How we protect it
The connection is encrypted in transit. Home Profile data is stored in a private database encrypted at rest. Other clients cannot see your home. Staff can only open homes they are assigned to. We deactivate logins when access should end.
How long we keep it
We keep Home Profile and account data while the relationship is active and as needed for our records. Login codes are stored only as a short-lived hash and expire within minutes.
Related: Terms of service · SMS opt-in · Sign in